Privacy Policy

This privacy policy describes how Emirates Wellness Hub collects, uses, and protects your personal information when you use our site and related services. Emirates Wellness Hub provides personal training, group fitness classes including Yoga, HIIT, and Spin, nutritional guidance, sports massage therapy, physiotherapy services, corporate wellness programs, and membership plans. Protecting your privacy and personal data is important to us. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the products and features you use. This may include:

Contact information (such as name, address, phone number)
Health and fitness information relevant to providing services (such as medical history, fitness goals, body measurements, dietary preferences - this is sensitive personal data)
Payment information (handled securely via third-party processors, we do not store full payment card details)
Information provided when you fill out forms or communicate with us

We also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use your personal information for various purposes related to providing our services:

To provide and manage our services, including scheduling appointments, managing memberships, and delivering training and therapy sessions.
To personalize your experience with our services based on your health, fitness, and nutritional needs and goals.
To process payments and manage transactions.
To communicate with you, including sending service updates, appointment reminders, and information you have requested.
To improve our site and services, understand how our users engage with our online platform, and develop new features.
For internal business purposes such as data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.
To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing Personal Data

We process your personal data based on several legal grounds:

Performance of a contract: We process data when necessary to fulfill our contractual obligations to you, such as providing the services you have purchased or signed up for.
Consent: We may process certain types of data, particularly sensitive health information, based on your explicit consent. You have the right to withdraw your consent at any time.
Legitimate interests: We may process data for our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, and managing our business operations.
Legal obligations: We may process data when required by applicable law or regulation.

Sharing Your Information

We may share your personal information with third parties only in the following circumstances:

With service providers and business partners who perform functions on our behalf, such as payment processing, IT services, data analysis, and marketing assistance. These third parties are required to protect your information and use it only for the purposes for which it was disclosed.
With your consent or at your direction.
In connection with a business transfer, such as a merger, sale of assets, or acquisition.
If required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal data. Depending on your location and the nature of the data processing, these rights may include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the physical contact details provided below. We may require you to verify your identity before responding to your request.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the service within a secure environment.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies like web beacons and pixels to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is provided in our Cookie Policy, which is available separately.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the physical contact details provided below. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

How to Reach Us

If you have questions or comments about this privacy policy, please contact us at:

Emirates Wellness Hub
Opal Tower, Suite 1005
Al Abraj Street
Dubai, Emirate of Dubai
PO Box 50212
UAE